Home / Contact
Write to us
A question about your WeCo battery, an order, the installation or the Cloud? A person answers, usually within a day and always within two working days.
Is it hard to install?
No, it is plug and play: plug the cable into the RS485 / CAN port of your WeCo battery and USB-C into a phone charger, then join the box’s Wi-Fi from your phone to give it your home network. About a minute, without tools, app or setting changed on the battery. The box arrives prepared for your model.
Which WeCo batteries are supported?
WeCo 4K4 and 5K3 modules installed in low-voltage clusters. Tell us your models and how many modules you have when you order; we test that setup before shipping.
Is the Cloud really free?
Yes, with no subscription and no paid tier: live dashboard, 3 years of history, CSV export and e-mail alerts are included with the box.
My installation is high voltage. Can I order?
Write to us first: this edition reads low-voltage clusters, and we tell you honestly whether yours can be read.